Tag Archives: Professional Services

World-Class Basho Engineering Support and Riak Enterprise Now Available Online

March 3, 2014

Earlier this year, we expanded our product portfolio to better meet the needs of our diverse and growing community. Not only did we add support-only options for open source Riak and Riak CS, but we also expanded our commercial licensing options and added various levels of pre-packaged Professional Services. These product options ensure customers of all sizes and at all stages are successful with Riak and Riak CS, even if they’re not quite ready for the benefits of Enterprise.

In addition to offering these new product options, we have also added credit card acceptance to Basho.com. Users that already know what they need can visit payments.basho.com, select the option that is right for them, and get started right away. As always, we recommend starting with at least five nodes. However, the Payments Page will accept purchases ranging from three to 19 nodes. Users will be able to purchase Riak Starter, Riak Basic, Riak Enterprise, Riak Enterprise Plus, and the Professional Services options (excluding Daily Rate and Test Drive).

For a full list of product options and what they include, visit our Product Page for Riak and Professional Services. To purchase now, visit our Pricing Page. For Riak CS products and services, please contact us to get started.

If you have any questions or aren’t quite sure which option is best for your needs, feel free to Contact Us.


Basho Expands Product Portfolio for Riak to Meet the Needs of its Rapidly Growing Global User Base

CAMBRIDGE, MA – January 14, 2014Basho today announced the expansion of its product portfolio to meet the needs of the rapidly growing user communities surrounding both Riak, the industry leading distributed NoSQL database, and Riak CS, Basho’s fast growing cloud storage software. Since the launch of Riak 1.0 in 2011, Basho has grown to serve over one-third of the Fortune 50 and many of the world’s most popular brands.

Basho’s expanded Product Portfolio includes the following offerings:

  • The introduction of Riak Starter and Riak Basic providing Basho engineering and customer support for users of its Apache 2-licensed open source product. Starting at $2,800 per node/year, Riak Starter provides a new, low-cost entry point for Riak users to gain access to Basho’s support engineers. At $4,400 per node/year, Riak Basic provides enterprise-class, 24×7 support to open source users not requiring the benefits provided by Riak Enterprise or Riak CS Enterprise, Basho’s commercial software.
  • Riak Enterprise, Basho’s flagship distributed database software, will continue to offer additional enterprise-class features, such as multi-datacenter replication, combined with 24×7 support, and wrapped in Basho’s commercial license offering flexible permitted usage and ultra-high service levels. Our Riak Enterprise SLA for urgent tickets improves from 1-hour guarantee to 30 minutes in 2014. As a scale-out, multi-datacenter database, volume discounts are available.
  • Riak CS Enterprise, Basho’s flagship distributed cloud storage software, will continue to offer additional enterprise-class features, such as multi-datacenter replication, combined with 24×7 support, and wrapped in Basho’s commercial license with flexible permitted usage and high service levels. Our Riak CS Enterprise SLA for urgent tickets improves from 1-hour guarantee to 30 minutes in 2014. As a scale-out, multi-datacenter database, volume discounts are available.
  • The introduction of Riak Enterprise Plus and Riak CS Enterprise Plus integrates a baseline and annual system health check with a Riak Enterprise or Riak CS Enterprise license, providing an added assurance from Basho and ensuring long-term platform stability and performance.
  • The introduction of Riak Test Drive and Riak CS Test Drive – pre-packaged solutions offering Basho Professional Services for initial design and, with a 6-month Riak developers-node option, to assist new users in pre-production phases with on-site and continuous support.

“Our portfolio expansion is a significant response to serve the diverse needs of a rapidly growing Riak user community,” commented Bobby Patrick, Executive Vice President and CMO at Basho. “We are excited to expand our ability to offer Basho’s world-class customer support to a new segment of Riak open source users. These new offerings allow Basho to allocate resources to serve a broader variety of customer support needs, while simultaneously enhancing our support capacity to ensure the highest levels of quality and responsiveness to our Riak Enterprise and Riak CS Enterprise customers, many of whom run revenue and service-critical platforms and applications in production today that depend on Riak.”

Additional Pricing Information

Basho’s expanded subscription pricing for Riak Starter, Riak Basic, Riak Enterprise, and Riak Enterprise Plus is available on the Basho site. In addition, Basho also offers perpetual licensing options and reduced prices for developer-only nodes. Basho Professional Services offers additional services, including developer and operations training, Riak health checks, and custom engagement services.

Update on Riak 2.0

Basho anticipates the general availability of Riak 2.0 within the next 75 days. All Basho customers will have immediate access to customer support and Riak 2.0 software code at that time, subject to the support terms of their product tier. For more information on Riak 2.0, visit our blog: basho.com/introducing-riak-2-0/.

Riak Data Migration

November 19, 2013

Implementing a database for a new project is a relatively straightforward process. However, when challenges of scalability are encountered in existing applications or workflows, it may be necessary to migrate data from an existing database solution to Riak. Our Professional Services team specializes in this type of engagement (Contact Us if you need help) and has put together a general set of considerations and guidelines when migrating to Riak.

When migrating data to Riak, we recommend a staged approach – migrating specific areas to Riak while continuing to run any existing data storage architecture. For each stage, pick a standalone logical unit of data, convert it to a storage format appropriate to Riak, consider how the data will be accessed, and write the migration scripts.

You should start with areas of data that have a one-to-one relationship, which makes them easier to model as a pair of keys and values (such as sessions, user preferences or profiles, logs, or straight content). This type of data can be easy to identify, as it usually will have a readily available key, such as a user id or session id.

Once you have isolated this data, you need to plan how it will be stored in Riak. In most cases, the keys will be dictated by the existing application data (the format of the session id or user id will be already be defined) and these objects can be reused as Riak object keys. The format of your object payload will also help dictate how it’s stored in Riak. Small binaries (PDFs or small images) can be stored as binary blobs, structured tables or other data can be stored as JSON or XML, and accompanying metadata can be stored as custom Riak headers.

Once the data model is defined, the act of migration is straightforward. Extract the relevant data from the existing system, create appropriate Riak objects, and upload the data. It’s hard to get much simpler than writing keys and values.

As you continue to migrate more difficult relational data, or need help during any step of the way, we have extensive documentation at docs.basho.com, the Riak users mailing list, and the Professional Services team is always available to answer questions or even help manage your transition.