As a Basho customer, when you need support, you’ll be working with engineers like yourself who speak the same language and share the same goal – making your installation a success. These experts have extensive experience running, tuning and analyzing Riak installations, and are always there to help you whether something unexpected happens or you need help optimizing system performance for a new application.
Expert support from our Client Services Engineers is available for all Enterprise licensees.
If you are just getting started with Basho open source software or if you are a more experienced open source user facing challenges, you can get community support via the:
For these and other resources visit our Community page for details.
Enterprise customers can login to their Basho Zendesk support page.
Services included in product configurations.
|BASHO ENGINEERING SUPPORT||Business Hours||Business Hours||24x7x365||24x7x365|
|BASHO BASELINE AND SYSTEM ASSESSMENT||2x/year|
|ONLINE TICKET TRACKING|
|SLA||24 hour||4 hour||1 hour||30 minutes|
|LICENSE TYPE||Commercial||Apache 2||Commercial||Commercial|