Professional Services

Tranquility is having the support you need when you need it

As a Basho customer, when you need support, you’ll be working with engineers like yourself who speak the same language and share the same goal – making your installation a success. These experts have extensive experience running, tuning and analyzing Riak installations, and are always there to help you whether something unexpected happens or you need help optimizing system performance for a new application.

Expert support from our Client Services Engineers is available for all Enterprise licensees.

Riak KV and Riak TS Support Services

Services included in product configurations.

DEVELOPER PRO ENTERPRISE ENTERPRISE PLUS
BASHO ENGINEERING SUPPORT Business Hours Business Hours 24x7x365 24x7x365
BASHO BASELINE AND SYSTEM ASSESSMENT 2x/year
ONLINE TICKET TRACKING Yes Yes Yes
EMERGENCY PATCHES Yes Yes
SLA 24 hour 4 hour 1 hour 30 minutes
LICENSE TYPE Commercial Apache 2 Commercial Commercial

Find out more about our Licensing and Support options.