Telco & Service Providers

Stay connected to opportunity.

As mobile devices and broadband connectivity becomes even more embedded into the way we work and live, the highly competitive telecommunication services market is driven by the need to provide innovative services such as video streaming, Internet of Things (IoT), Smart Cities, and mobile payments. Consumers and businesses are demanding more services at lower cost with instant access and global availability.

Modern telecommunication and Internet Service Providers (ISPs) face the challenge of offering new types of services, provisioning them quickly and increasing uptime — all while maintaining accurate usage records for millions of customers.

Riak is designed to handle the complex, contextual data that Telcos and ISPs generate. Riak ensures fast, scalable reads and writes for distributed Big Data and IoT applications, helping Telcos and ISPs build services and apps that are responsive, highly reliable, and massively scalable.

Basho Customers



IDC Frontier

Actual Experience

Riak for Telco & Service Providers

  • Scale for Thousands of Users per Second — Telecom providers must support global access by millions of users and store billions of data points. Riak has a masterless architecture that makes adding and removing nodes easy using commodity hardware. Also, as capacity is added, Riak yields a near-linear performance increase by automatically distributing data across nodes in a cluster, eliminating the need to shard data or manually restructure clusters. With thousands of users and billions of data points your data must be accurate. With Riak you never lose a write.
  • Deliver Low-latent Global Content — Telco customers access content from around the globe, and expect applications to be fast in every location. Riak provides low-latency, sub-millisecond response times for your applications. Riak is a highly scalable distributed system and scales near linearly when adding nodes to the cluster. Use Riak KV for key/value data and Riak TS for IoT and time series data.
  • Reduce Operational Costs — Telcos & ISPs have complex software ecosystems supported by large IT teams. Any component offering easy operations frees up the team to work on other issues. Riak is architected for operational efficiency. It automatically responds to network partition and hardware failures. It’s easy to add and remove nodes in your cluster without sharding your data. Riak also supports rolling upgrades, so there is no need for a maintenance window.
  • Optimize IoT and Time Series Data — Telco and service providers store many types of IoT and time series data including device data, customer usage patterns, apps downloaded, and more. Riak TS is a NoSQL database specifically optimized to store time series data. It co-locates time-stamped data for fast reads and writes, and allows you to create tables and perform SQL queries. This makes it easy to analyze usage information or fluctuations in quality of service and its impact on subscriptions.
  • Enable Self-service and Chat — You want your customers chatting with you. In addition to increasing customer satisfaction, self-service plans and chat support benefit TSPs by mitigating economic pressures. With Riak, these services easily scale and are always available.
  • Power Streaming Content and Analytics — The Telco industry generates more variety and volume of data than any other industry. Analyzing that data in real-time can help you understand how your services are used and find better ways to deliver offerings, improve customer experience, and increase revenue. Riak is truly multi-model so you can ingest, transform, store, and analyze massive amounts of key/value and time series data. With the Riak Spark Connector, you can move data from Riak to Apache Spark for enhanced in-memory analytics, and then store the results in Riak for future data processing.

Customer Testimonials

Riak KV puts Comcast Cable in control.

Comcast Cable, one of the largest US service providers, deployed Riak KV as the primary backend data store for their Highly Available Object Storage System (HOSS) — handling thousands of users per second. Today, the data in HOSS is used to power features like streaming premium content and remote DVR control. Comcast chose Riak for highly available, flexible object storage and increased developer agility.

Read the Case Study